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[Account Related] Upload Avatar issue

PostPosted: Fri May 27, 2016 7:59 am
by Flik
I'm trying to complete changing avatar mission but i can't upload the avatar.

I tap on the image, select file, cropping the avatar and then i click done but it says "parsererror"

avatarerror.jpg
parsererror
avatarerror.jpg (45.58 KiB) Viewed 2813 times


Please help. Thanks!

Re: Upload Avatar

PostPosted: Fri May 27, 2016 11:53 am
by Captain Jack
Hi,

This is an account specific issue. Follow me to help you fix it.

Could you try another image? Could be the name or the image itself.
What browser do you use? Could you try another browser? It could be an addons/extensions issue (try turning them all off then turn them on one by one)
What device are you using? It should work in all devices though.

Re: Upload Avatar

PostPosted: Fri May 27, 2016 11:55 am
by Grimrock Litless
Or he could just use .jpg instead, that was the same thing that happened to me as well. .png doesn't work.

.png is in HD, .jpg not so.

Re: Upload Avatar

PostPosted: Fri May 27, 2016 11:57 am
by Captain Jack
Guluere wrote:Or he could just use .png instead, that was the same thing that happened to me as well.


Interesting. JPG works well for me though. So we just need to find what you both have in common to see what is causing it first and probably find a workaround for it.

Could you tell me of your device/os/browser ?
Also, it would be great if you could try uploading a .jpg again and see if it works with all browser extensions/addons turned off.

First, save your current avatar:
http://s2.piratesglory.com/images/playe ... 233206.png

;)

Re: Upload Avatar

PostPosted: Fri May 27, 2016 11:59 am
by Grimrock Litless
Captain Jack wrote:
Guluere wrote:Or he could just use .png instead, that was the same thing that happened to me as well.


Interesting. JPG works well for me though. So we just need to find what you both have in common to see what is causing it first and probably find a workaround for it.

Could you tell me of your device/os/browser ?
Also, it would be great if you could try uploading a .jpg again and see if it works with all browser extensions/addons turned off.

First, save your current avatar:
http://s2.piratesglory.com/images/playe ... 233206.png

;)


Opps, I edited I said the wrong thing.

Re: [Account Related] Upload Avatar issue

PostPosted: Sat May 28, 2016 1:48 am
by Flik
The picture that in the screen shot was .jpg. but, I think problem is because the file is too big. So, i uploaded different .jpg image that isn't big, and it works.