Recent Downtime Explanation

[Captain Jack]

Ahoy everyone,

There have been a few cases of downtime lately. This downtime, as our own investigation shown over the past few days, was due to the network, which means that the hosting company was the weak part of the chain. We gave them some time to breath and today they came up with a general announcement that clears things up.

Here is part of it:
"This morning at around 1am, the primary distribution switch started malfunctioning again, causing several of our racks to go offline and/or major packet loss events to a lot of our servers.

As with the problems experienced earlier in the week, the symptoms were vague and manifesting outside of the switch, leading to other theories as to what the problem could be. Juniper hardware has a really solid reputation, plus we understood replacing it would involve a 100% outage, while not fully guaranteeing the problem would go away.

While bringing everyone offline is the most dreaded thing for a provider to do; as the unit became increasingly unstable, it was decided that replacing the switch was the best course of action and we proceeded with a replacement unit at ~3:30am. Most racks were back online by 4:30am or so."

The announcement continues, informing of a small extra downtime of "seconds". It also notes:

"Many of you have been with us for over a decade, and I'm sure you know that these situations are extremely rare with us. They are also opportunities that end up strengthening our services."

This sentence is one of the most important as we have been many years with this company. I can remember 2 more occasions in the span of all these years, which is okay really.

Thank you for your patience!
-Cpt Jack

[Shadowood]

Thanks for the update CJ

[Jim Bergerac]

I second that sentiment. So twas not Voodoo in the servers as was motted around some parts
Grazie CJ